Head of Credit Systems and Quality Control

1 day ago


Toronto, Ontario, Canada Metrobank Full time
Job Title: Head, Credit Systems and Quality Control Section

Join Metrobank's Consumer Business Sector as a Senior Officer in the Credit Operations Group. We are seeking a highly skilled and experienced professional to lead our Credit Systems and Quality Control Section.

About the Role:

The successful candidate will be responsible for managing the quality framework of CREAD, ensuring robust and sustainable programs to promote quality in every aspect. This includes:

  • Management of various systems used by CREAD
  • CREAD representation on bank-wide projects affecting CREAD and management of various activities that go with it
  • Management of CREAD quality control processes
  • Management of quality improvement initiatives
  • Management of CREAD Data (MI) requirements
  • Management of CREAD Complaints resolution
  • Management of Service Quality improvement trainings
Requirements:

To be successful in this role, you will need:

  • Bachelor's degree graduate; preferably graduate of business course
  • 3-5 years experience in credit systems and quality control
  • Has at least 5 years of work experience in a managerial capacity
  • Experience in handling training and/or team building is an advantage
  • Strong working knowledge of MS Word, Excel, Access, and PowerPoint. Knowledge of IT, programming (e.g. SAS, SQL, VB, Sybase, etc.) a plus
What We Offer:

Metrobank offers a competitive compensation package and opportunities for professional growth and development. If you are a motivated and experienced professional looking for a new challenge, please submit your application.



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