Head, Credit Systems and Quality Control Section

2 months ago


Toronto, Ontario, Canada Metrobank Full time

Job Summary:

The position is mainly responsible for managing the quality framework of CREAD (Credit Evaluation and Approval Department), ensuring robust and sustainable programs to promote quality in every aspect.

The position focuses on:

  • Management of the various systems used by CREAD
  • CREAD representation on bank-wide projects affecting CREAD and management of various activities that go with it
  • Management of the CREAD quality control processes
  • Management of quality improvement initiatives
  • Management of CREAD Data (MI) requirements
  • Management of CREAD Complaints resolution
  • Management of Service Quality improvement trainings

Key Responsibilities:

  • Develop and implement quality control processes to ensure compliance with regulatory requirements
  • Manage and maintain CREAD's quality management system
  • Conduct regular audits and assessments to identify areas for improvement
  • Develop and implement training programs to enhance the skills of CREAD staff
  • Collaborate with other departments to ensure seamless integration of quality control processes

Requirements:

  • Bachelor's degree in a relevant field
  • 3-5 years of experience in credit systems and quality control
  • At least 5 years of work experience in a managerial capacity
  • Strong working knowledge of MS Office and data analysis tools
  • Experience in handling training and/or team building is an advantage


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