Head, Credit Systems and Quality Control Section

2 months ago


Toronto, Ontario, Canada Metrobank Full time

Job Summary:

The position is mainly responsible for managing the quality framework of CREAD (Credit Evaluation and Approval Department), ensuring robust and sustainable programs to promote quality in every aspect.

Key Responsibilities:

  • Management of the various systems used by CREAD
  • CREAD representation on bank-wide projects affecting CREAD and management of various activities that go with it
  • Management of the CREAD quality control processes
  • Management of quality improvement initiatives
  • Management of CREAD Data (MI) requirements
  • Management of CREAD Complaints resolution
  • Management of Service Quality improvement trainings

Qualifications:

  • Bachelor's degree graduate; preferably graduate of business course
  • 3-5 years experience in credit systems and quality control
  • Has at least 5 years of work experience in a managerial capacity
  • Experience in handling training and/or team building is an advantage
  • Strong working knowledge of MS Word, Excel, Access, and PowerPoint. Knowledge of IT, programming (e.g. SAS, SQL, VB, Sybase, etc.) a plus


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