Customer Service Representative

10 hours ago


Montreal, Quebec, Canada Fairstone Bank Full time

We are seeking a motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional service to our customers, responding to their inquiries, and resolving any issues that may arise.

About the Role

This is a full-time position requiring 37.5 hours of work per week, Monday to Friday from 8:00am to 11:00pm and Saturdays from 8:00am to 9:00pm. You will be working in an open-concept office environment with modern technology.

The ideal candidate will have excellent communication and interpersonal skills, be able to multitask, and possess strong analytical and problem-solving abilities. Previous experience in customer service, sales, or call center environments is highly desirable.

Responsibilities
  • Provide prompt, courteous, and efficient service to customers
  • Respond to service inquiries and resolve simple to moderately complex issues
  • Serve as the first point of contact for customers seeking support on personal devices like phones and tablets enabling Fairstone products
  • Review and evaluate credit applications within our custom lending criteria
  • Evaluate customer credit bureaus and maintain a prompt turnaround on credit decisions
Qualifications
  • Customer service excellence is a must, with a passion for service and ownership of each customer contact
  • Experience in customer service, sales, or call center environment
  • Excellent written and oral communication skills in English and French
  • Ability to multi-task and learn quickly in a fast-paced environment while being flexible and adaptable
Benefits

We offer a competitive base salary ($45,000 - $60,000 per year) and comprehensive benefit program. You will also have access to paid training, 3 weeks of paid vacation, and employee discounts. Additionally, you will be part of a dynamic team that values innovation, collaboration, and continuous learning.



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