Continuing Education Program Officer and Community Liaison

The Continuing Education Program Officer and Community Liaison will work with a diverse range of educational stakeholders to plan and implement funded and tuition-based cost-recovery programs and courses, based on identified regional and community needs and opportunities, and delegated priorities.

1. Develop and coordinate scheduled and non-scheduled Continuing Education programs and courses to meet program delivery and budget targets, demonstrating flexibility and adaptability to meet community needs and departmental goals.
2. Respond to contract training requests for delegated portfolio areas, completing all necessary steps to satisfy the request, and exercising judgment and tact when negotiating with clients to ensure the requested program is the most appropriate to meet the clients' needs and that the College can deliver an excellent product.
3. Liaise with Elder College committees, instructors, and members to provide operational support at various campus locations.
4. Liaise with other campuses and centers, and instructional areas regarding applicable Continuing Education offerings; liaise with industry, instructors, and service departments to provide operational support at course locations, on and off campus.
5. Consult with external agencies and organizations for the development and delivery of programs and services, and support audit processes according to the needs of certifying agencies, including WorkSafeBC, Transport Canada, and others as required.
6. Prepare training quotes for clients, and develop and submit funding proposals, including program budgets, manage program financials, and compile final reports and financial reconciliations for funders.
7. Coordinate the curriculum development, review, and renewal processes using approved course and program development tools and processes.
8. Orient instructors to the College's Mission, the CET departmental mandate, strategic priorities, policies, and procedures, and monitor classes for instructional quality.
9. Conduct and review course evaluation surveys for each Continuing Education course and program offering, and suggest improvements for future offerings.
10. Set course fees to ensure that the costs of each course, program, or service are balanced against expenses and include required indirect costs and contribution to NIC general revenue, using judgment to determine if a course can proceed or if it needs to be rescheduled or cancelled according to enrollment information or extenuating circumstances.
11. Provide information sessions, tours, and detailed program information to promote offerings to potential students and community stakeholders.
12. Order and monitor materials, supplies, and equipment required for course and program delivery.
13. Provide information related to courses and programs to Marketing staff to develop promotional materials, and/or create drafts for approval.
14. Respond to student and instructor needs and concerns, ensuring that the College Policy related to Student Complaints and Code of Conduct are understood, and determining if the situation needs to be elevated to the manager's or director's attention.
15. Keep informed of industry standards and regulations for vocational programs within delegated portfolio areas, and remain current in relation to continuing education/contract training trends and new developments.
16. Work collaboratively with the Continuing Education Support Assistant and colleagues to coordinate efforts to ensure the effective and efficient operation of the Department.
17. Monitor, record, and report on enrollments and activities in all Continuing Education and Ministry-funded programs, developing suggestions and action plans to address challenges, reduce expenses, and increase enrollments and revenues.
18. Provide information and support to students to access NIC Wi-Fi and networks to engage in online study components, troubleshoot with students and IT to resolve access issues.
19. Handle confidential funding, student, industry, and institutional data.
20. Research and compile labor market data to inform program development and renewal.
21. Research prospective program sponsors, funders, and partners.
22. Support the Director with program development and implementation processes.
23. Support program-specific student recruitment and intake processes.
24. Provide instructor support for classroom-based and digital courses, consulting with subject experts as required, and sourcing instructional resources and aids.
25. Assist with content development of face-to-face or digital courses.
26. Liaise with the Centre for Teaching and Learning Innovation to coordinate instructor orientations to digital tools and platforms, and liaise with Student Technical Services to coordinate student technology orientations.

1. Bachelor's degree in Business, Management, Community Development, or Education, or equivalent level of education and experience.
2. 3 years' experience in the delivery of adult education and/or community development programming.

1. Demonstrated ability to design, develop, and deliver a variety of responsive programs to meet regional/community needs.
2. Experienced in promoting, marketing, and coordinating Continuing Education and Contract Training offerings.
3. Detailed expertise and knowledge are essential with respect to Continuing Education Programs, part-time vocational courses, and training contracts.
4. Knowledge of current Ministry and Industry Training Authority (ITA) regulations for vocational programs is an asset.
5. Intermediate MS Office skills, including word processing, spreadsheets, and database applications.
6. Demonstrated entrepreneurial ability with expertise in areas such as marketing, public relations, communications, and advertising.
7. Ability to maintain a high level of productivity and prioritizing, as well as an ability to take initiative and work independently in a deadline-driven team environment.
8. Excellent interpersonal, written, and oral communication skills, including effective conflict resolution skills.
9. Experienced in dealing with, and maintaining, a high degree of confidentiality, professionalism, and cultural awareness/sensitivity.
10. Demonstrated background in project management, curriculum development, and working with learning technologies.
11. Interested in the field of faculty support and online course supports, with eagerness to learn and understand new technologies and support experiences.
12. Self-motivated and directed, with the ability to effectively prioritize and execute tasks to meet the needs of instructors and students.
13. Strong experience in using student-focused educational technologies, including browser-based learning management systems, student portals, and social media.
14. Good audio-visual skills with technical tools, such as connecting cameras to web-conferencing systems, managing multiple inputs, and troubleshooting audio and video issues.
15. Excellent human relations skills, a strong customer service attitude, and the ability to effectively communicate complicated technical ideas in user-friendly language.
16. Experience in dealing with, and maintaining, a high degree of confidentiality, professionalism, and cultural awareness/sensitivity.
17. Able to work flexibly, independently, and successfully in a team structure.
18. Able to reason analytically and problem-solve independently.
19. Very good oral, written, and interpersonal communication skills.
20. Demonstrated word processing skills.
21. A valid driver's license is required, and access to a vehicle may be required for travel, with flexibility to travel to other campuses.