Continuing Education Program Officer and Community Liaison

2 days ago

Courtenay, British Columbia, Canada North Island College Full time
Job Summary

We are seeking a highly skilled and experienced Continuing Education Program Officer and Community Liaison to join our team at North Island College. This is an exciting opportunity to work with a diverse range of educational stakeholders to plan and implement funded and tuition-based cost-recovery programs and courses.

Key Responsibilities
  • Develop and coordinate scheduled and nonscheduled Continuing Education programs and courses to meet program delivery and budget targets.
  • Respond to contract training requests for delegated portfolio areas, completing all the steps needed to satisfy the request.
  • Liaise with Elder College committees, instructors, and members to provide operational support at various campus locations.
  • Consult with external agencies and organizations for the development and delivery of programs and services.
  • Prepare training quotes for clients, develop and submit funding proposals, and manage program financials.
  • Coordinate curriculum development, review, and renewal processes using approved course and program development tools and processes.
  • Orient instructors to the College's Mission, policies, and procedures, and monitor classes for instructional quality.
  • Conduct and review course evaluation surveys for each Continuing Education course and program offering.
  • Set course fees to ensure costs are balanced against expenses and include required indirect costs and contribution to NIC general revenue.
  • Provide information sessions, tours, and detailed program information to promote offerings to potential students and community stakeholders.
  • Order and monitor materials, supplies, and equipment required for course and program delivery.
  • Provide information related to courses and programs to Marketing staff to develop promotional materials.
  • Respond to student and instructor needs and concerns, ensuring College Policy related to Student Complaints and Code of Conduct are understood.
  • Keep informed of industry standards and regulations for vocational programs within delegated portfolio areas.
  • Work collaboratively with the Continuing Education Support Assistant and colleagues to coordinate efforts to ensure effective and efficient operation of the Department.
  • Monitor, record, and report on enrolments and activities in all Continuing Education and Ministry-funded programs.
  • Provide information and support to students to access NIC Wi-Fi and networks to engage in online study components.
  • Handle confidential funding, student, industry, and institutional data.
  • Research and compile labour market data to inform program development and renewal.
  • Research prospective program sponsors, funders, and partners.
  • Support the Director with program development and implementation processes.
  • Support program-specific student recruitment and intake processes.
  • Provide instructor support for classroom-based and digital courses, consulting with subject experts as required.
  • Assist with content development of face-to-face or digital courses.
  • Liaise with the Centre for Teaching and Learning Innovation to coordinate instructor orientations to digital tools and platforms.
Requirements
  • Bachelor's degree in Business, Management, Community Development, or Education, or equivalent level of education and experience.
  • 3 years' experience in the delivery of adult education and/or community development programming.
  • Demonstrated ability to design, develop, and deliver responsive programs to meet regional/community needs.
  • Experienced in promoting, marketing, and coordinating Continuing Education and Contract Training offerings.
  • Detailed expertise and knowledge of Continuing Education Programs, part-time vocational courses, and training contracts.
  • Knowledge of current Ministry and Industry Training Authority (ITA) regulations for vocational programs is an asset.
  • Intermediate MS Office skills, including word processing, spreadsheets, and database applications.
  • Demonstrated entrepreneurial ability with expertise in areas such as marketing, public relations, communications, and advertising.
  • Ability to maintain a high level of productivity and prioritizing, as well as an ability to take initiative and work independently in a deadline-driven team environment.
  • Excellent interpersonal, written, and oral communication skills, including effective conflict resolution skills.
  • Experienced in dealing with, and maintaining, a high degree of confidentiality, professionalism, and cultural awareness/sensitivity.
  • Demonstrated background in project management, curriculum development, and working with learning technologies.
  • Self-motivated and directed, with the ability to effectively prioritize and execute tasks to meet needs of instructors and students.
  • Strong experience in using student-focused educational technologies, including browser-based learning management systems, student portals, and social media.
  • Good audio-visual skills with technical tools.
  • Excellent human relations skills, a strong customer service attitude, and the ability to effectively communicate complicated technical ideas in user-friendly language.
  • Able to work flexibly, independently, and successfully in a team structure.
  • Able to reason analytically and problem-solve independently.
  • Very good oral, written, and interpersonal communication skills.
  • Demonstrated word processing skills.
  • A valid driver's license is required, and access to a vehicle may be required for travel. Flexibility to travel to other campuses.

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