Restaurant Operations Specialist
3 weeks ago
About Restaurant Brands International:
Restaurant Brands International Inc. is a leading quick service restaurant company with a global presence. With over $40 billion in annual system-wide sales and more than 30,000 restaurants in over 100 countries, RBI owns four of the world's most prominent quick service restaurant brands – TIM HORTONS, BURGER KING, POPEYES, and FIREHOUSE SUBS.
Our Opportunity:
As a Restaurant Operations Specialist, you will play a key role in driving business growth and improving operational performance in our restaurants. Reporting to the Franchise Business Partner, you will work closely with restaurant owners and managers to identify areas for improvement and develop strategies to enhance overall results.
Responsibilities:
- Partner with franchisees and their teams to improve operational performance and deliver a consistently great guest experience.
- Protect brand standards by advising restaurant leadership teams on areas of opportunity and strategies for maintaining excellence.
- Drive improvement in operations metrics by coaching franchise organizations and restaurant teams on proper use of available tools and tactics.
- Ensure great results are achieved the right way with honesty and integrity by reporting restaurant metrics as true reflections of restaurant performance.
- Conduct operations performance reviews to diagnose operational issues and create a detailed action plan for improvement.
Essential Duties:
- Consult with, advise, and provide support to franchisees regarding restaurant operations for long-term improvement.
- Develop effective professional relationships with restaurant team members, managers, and above restaurant leaders.
- Discuss data-driven, long-term goals with franchisee teams and above restaurant leaders about operational and service needs.
- Create, get buy-in for, and implement root-cause action plans to correct critical brand standards or food safety issues.
- Help analyze and speak to franchisee results and operational drivers/metrics.
Skills & Requirements:
- Strong ability to build relationships, effectively communicate, and positively influence Franchisees and other key constituents.
- Experience in a multi-unit environment, knowledge of retail or restaurant industry operations and financial reporting.
- 3+ years of multi-franchise operations experience.
- Bachelor's degree in business or related field required.
- 5+ years of operations experience in QSR, retail, food & beverage, or similar industry.
- Strength in building and developing relationships with clients, colleagues, business partners.
- Skilled in root-cause problem solving methodologies.
- Willingness to travel within the region and flexibility with schedule to accommodate operational needs.
- Ability to present operational information both orally and written (PowerPoint).
- Proficiency in Microsoft Office (Word, Excel, PowerPoint, and Outlook).
- Valid driver's license and driving record within provincial guidelines.
Benefits:
- Pension matching
- Hybrid
- Health benefits (medical, dental)
- Short- and long-term disability
- Comprehensive global paid parental leave
- Telehealth
- Employee Assistance Program
- Discounted Gym Memberships
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