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Customer Service Support Specialist

1 month ago


Halifax, Nova Scotia, Canada Rentokil Initial Full time
About Us

Rentokil-Terminix Canada is a leading provider of pest control services to the property management sector. With a rich history, we have established ourselves as industry leaders in pest control. Our certified specialists utilize innovative technologies to protect millions of homes and businesses across Canada.

Job Overview

This role supports our commercial and residential customers while delivering exceptional customer service. As a key member of our Support Services team, you will work closely with Branch Managers, Technicians, and other team members to ensure customer satisfaction is met in all areas. Key responsibilities include setting up new contracts and jobs, providing client portal support, distributing invoices with supporting documentation, and following up on any client questions and/or concerns related to invoicing or account changes.

Key Responsibilities:
  • Data entry of new contracts, job sales, and product sales into our CRM software.
  • Upload and file copies of contracts for new customers.
  • Customer account maintenance, including contact updates, changes to billing, POs, etc.
  • Daily and consolidated month-end invoicing.
  • Process and apply credit memos as required.
  • Ensure accuracy in our invoice process, ensuring all relevant data is correct.
  • Upload invoices into customer 3rd party portals.
  • Print, sort, and mail daily invoice runs as required.
  • Ensure month-end procedures are followed and deadlines are met.
Requirements

We are seeking an experienced Admin professional with a minimum of 2 years of experience in a fast-paced environment. Proficiency in Microsoft Word, Excel, and PowerPoint is essential. Knowledge of Google Suite is also desirable. The ideal candidate should be able to learn and use multiple computer systems, possess excellent proof-reading abilities, strong analytical skills, and attention to detail. Ability to multitask in a fast-paced environment, prioritize work without direct supervision, and communicate effectively both verbally and in writing are must-haves.

Benefits

A career with Rentokil-Terminix offers a rewarding trajectory filled with opportunity. We pride ourselves on being a world-class team that rewards high performance. Our competitive salary is $54,000 per year, paid bi-weekly, and includes many benefits such as medical, dental, and vision coverage, employer-matched RRSP program up to 3.5% of your base salary per year, paid sick and vacation days, short and long-term disability, and life insurance.