Customer Experience Liaison

2 days ago


Barrie, Ontario, Canada Scotiabank Full time

At Scotiabank, we're seeking a skilled Customer Experience Liaison to join our team. This role is an excellent opportunity for individuals who are passionate about delivering exceptional customer service and building strong relationships with our clients.

About the Role

We're looking for someone who is proactive, personable, and has a passion for helping others. As a Customer Experience Liaison, you will be the face of our organization, providing top-notch service to our customers and ensuring that their needs are met.

  • Proactively identify and address customer needs, providing personalized solutions and recommendations.
  • Process transactions and manage customer accounts with accuracy and efficiency.
  • Nurture long-term relationships with customers, understanding their goals and aspirations.
  • Identify opportunities to upsell and cross-sell products and services, driving revenue growth and increasing customer satisfaction.

Key Responsibilities:

Key Skills and Qualifications
  • Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues alike.
  • Strong problem-solving skills, with the ability to think critically and outside the box.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple deadlines.
  • Proficiency in technology, including Microsoft Office and other software applications.

Benefits:

  • A competitive salary range of $55,000 - $65,000 per year, based on location and experience.
  • A comprehensive benefits package, including medical, dental, and vision coverage.
  • A generous retirement savings plan, including a company match.
  • Ongoing training and development opportunities, to help you grow and succeed in your career.

About Scotiabank:

Scotiabank is a leading bank in the Americas, committed to making a positive impact in our communities. We value diversity and inclusion, and are proud to offer a workplace culture that is welcoming and inclusive for all employees.



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