Public Relations Liaison

1 month ago

Barrie, Ontario, Canada EXP Full time
Public Relations Officer

At EXP, we're seeking a skilled Public Relations Officer to join our team. As a key member of our community outreach team, you will play a vital role in building and maintaining relationships with the public, stakeholders, and clients.

Key Responsibilities:
  • Serve as a public information liaison for notification and community relations during construction projects, developing rapport with construction teams, clients, residents, and business owners.
  • Conduct site visits to identify potential issues and work with the project team to resolve them promptly.
  • Prepare and deliver construction notices prior to work taking place.
  • Respond to phone calls and emails in a timely manner, documenting all interactions with the public.
  • Submit daily and monthly reports to clients as required.
  • Facilitate communications between the public, project team, and clients during the construction phase.
  • Communicate with clients' project managers and councilors, providing responses to inquiries within two business days.
  • Attend meetings as required, leading the public consultation component for projects and providing updates on issues and actions taken.
  • Distribute information promptly to relevant team members and follow up to ensure issues are resolved quickly.
  • Track contractor compliance with pre-condition survey requirements and maintain a log of resident participation.
  • Track the status of and follow up on third-party claims and their resolution.
Requirements:
  • Minimum of five years' experience in communication, with a focus on public linear construction projects.
  • Completion of post-secondary education in environmental, engineering, or communications, or equivalent experience in community engagement and customer service.
  • Proficient in Microsoft Excel and Word.
  • Demonstrated strong written and verbal communication skills.
  • Ability to understand construction projects, interpret technical situations, and provide feedback to stakeholders.
  • Ability to multi-task and prioritize complaints as they arise.
  • Demonstrated experience in conflict management and negotiations is an asset.
What We Offer:

EXP subscribes to the Workplace Equity Program and encourages applications from diverse candidates. Persons with disabilities can obtain accommodation for the selection process by contacting us at the provided email address.

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