Quality Management Office Manager
12 hours ago
Johnston Group Inc. is seeking a highly skilled Quality Management Office Manager to join our team. As a key member of our organization, you will be responsible for managing the workloads of our dedicated Life and Disability Claims team to ensure industry-leading standards of service to our internal and external customers.
Key Responsibilities:
- Assess and manage disability benefits in relation to employer/employee self-funded programs
- Provide quality administrative support to employers and their employees with insured group life, disability, and living benefits through our insuring partners
- Oversee time reporting and apply performance management toward consistent quality expectations
- Manage the team's workloads to ensure industry-leading standards of service to our internal and external customers
Requirements:
- 3 years' experience in managing short-term disability claims, vocational rehabilitation, employer-based return to work, or disability management programs
- Certification in disability management, return-to-work coordination, rehabilitation consulting, or enrollment in a certification program, or eligible to obtain certification
- Comprehensive working knowledge of group benefits contracts, including life and disability eligibility, insurance, and administrative standards
- Demonstrated skills in coaching and mentoring, analysis, problem-solving, conflict resolution, change management with a commitment to continuous improvement
- Experience in quality assurance reviews or disability claims audits is an asset
- Ability to effectively multi-task and manage multiple competing priorities daily
- Proficient in Microsoft Office
- Ability to communicate fluently in French (oral and written) is considered an asset
About Us:
Johnston Group Inc. provides employee benefit solutions to over 30,000 companies, ranging from one employee to thousands across various product lines. We are a platinum member of Canada's Best Managed Companies and were named one of Manitoba's Top Employers. We support a positive work atmosphere where we value the diversity in the people we serve and are looking for talent who will contribute to our diverse and inclusive workplace.
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