Quality Management Office Manager

10 hours ago


Winnipeg, Manitoba, Canada Johnston Group Inc. Full time
Job Title: Quality Management Office Manager

At Johnston Group Inc., we are seeking a highly skilled Quality Management Office Manager to join our team. As a key member of our organization, you will be responsible for managing the workloads of our dedicated Life and Disability Claims team to ensure industry-leading standards of service to our internal and external customers.

The successful candidate will have a strong background in managing short-term disability claims, vocational rehabilitation, employer-based return to work, or disability management programs. A certification in disability management, return-to-work coordination, rehabilitation consulting, or enrollment in a certification program is highly desirable.

Key responsibilities will include:

  • Assessing and managing disability benefits in relation to employer/employee self-funded programs
  • Providing quality administrative support to employers and their employees with insured group life, disability, and living benefits through our insuring partners
  • Overseeing time reporting and applying performance management toward consistent quality expectations
  • Coaching and mentoring team members to ensure they meet industry-leading standards of service

We are looking for a highly motivated and organized individual with excellent communication and problem-solving skills. Proficiency in Microsoft Office is essential, and the ability to communicate fluently in French (oral and written) is considered an asset.

If you are a results-driven professional with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.



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