Store Operations Manager, Homesense

1 week ago


Delta, British Columbia, Canada HomeSense Full time
Overview

Homesense is a dynamic and inclusive retail environment where we strive to make our stores a great place to be for our Associates and Customers.

The Assistant Store Manager role plays a key part in this vision, responsible for supporting store sales results, expense management, and delivering a positive Associate and customer experience.

Salary

$52,000 - $72,300 per year*, reflecting the expected hiring range and taking into account relevant skills, qualifications, and experience.

About the Role

This leadership position involves overall accountability for assigned areas, including merchandising and presentation, backroom, frontline, cash office, customer service, markdowns, scheduling, shipping, and receiving. Direct responsibilities include recruitment, training, and Associate development, performance, and acting as a role model on delivering positive Associate and customer experiences in the store.

Key responsibilities also include:

  • Providing input on succession plans to meet future needs, ensuring each Associate has a development plan that supports their growth and career aspirations.
  • Communicating and executing action plans to Associates on upcoming projects, targets, priorities, company initiatives, events, promotions, or any other store initiatives; implementing changes to Store floor plans as needed.
  • Accountable to support established store sales, expense targets, and customer service metrics by implementing strategies with impact to store payroll, store budgets, loss prevention, and improving customer service.
Requirements

To succeed in this role, you'll need:

  • Post-secondary education preferred; minimum high school education required.
  • Minimum 2 to 3 years of supervisory experience in Retail, including operations, customer service, merchandising, people management, health and safety, and loss prevention.
  • Demonstrated management skills with the ability to positively influence management and staff to act in the best interest of the Company by providing advice, feedback, and guidance to resolve problems.
  • Strong communication and interpersonal skills, including interviewing, negotiating, listening, conflict management, information gathering, and coaching.


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