Store Operations Manager

4 weeks ago

Delta, British Columbia, Canada HomeSense Full time

Unlock Your Potential as a Store Operations Manager at HomeSense

Are you a motivated and results-driven professional looking to take your career to the next level? Do you have a passion for retail and a desire to lead a team to success? As a Store Operations Manager at HomeSense, you will have the opportunity to develop your skills and expertise in store operations, customer service, and team management.

Key Responsibilities:

  • Support store sales results, expense management, and customer satisfaction by managing assigned areas, including merchandising, presentation, backroom, frontline, cash office, customer service, markdowns, scheduling, shipping, and receiving.
  • Direct accountability for recruitment, training, and Associate development, performance, and acts as a role model on delivering positive Associate and customer experience in Store.
  • Provide input on succession plans to meet future needs, including ensuring each Associate has a development plan that supports their growth and career aspirations.
  • Communicate and execute action plans to Associates on upcoming projects, targets, priorities, company initiatives, events, promotions, or any other store initiatives.
  • Accountable to support established store sales, expense targets, and customer service metrics by implementing strategies with impact to store payroll, store budgets, loss prevention, and improving customer service.
  • Support competitive analysis of other retailers on merchandise mix, inventory levels, customer demographics when sales have been impacted due to cannibalization, market, or competition changes to inform recommendations to District Managers and Business Development teams.

Requirements:

  • Post-secondary education is preferred; minimum high school education required.
  • Minimum 2 to 3 years supervisory experience in Retail, including but not limited to operations, customer service, merchandising, people management, health and safety, and loss prevention.
  • Demonstrated management skills with the ability to positively influence management and staff to act in the best interest of the Company by providing advice, feedback, and guidance to resolve problems.
  • Strong communication and interpersonal skills, including interviewing, negotiating, listening, conflict management, information gathering, and coaching.

What We Offer:

  • Competitive salary range: $46,410 - $65,076.
  • Benefits that take effect on your first day.
  • Dedicated training and on-the-job resources to enhance your development.
  • Three weeks' vacation with the option to buy an additional week through our Vacation Trade Program.
  • Tuition reimbursement to support your career progression.
  • Merchandise discount for yourself and eligible family members at all TJX Canada stores.
  • Associate and Family Assistance Program to support healthy living.

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