IT Infrastructure Technical Support Specialist
7 days ago
Company Overview:
CAT Inc., a premier trucking company, offers customized transportation services tailored to each customer's unique needs. With a fleet of 1600 power units and 4300 trailers, we have a vast network of over 10,000 logistics partners across North America.
Salary:
$70,000 - $100,000 per year based on experience.
Job Description:
We are seeking an IT Infrastructure Technical Support Specialist to work under the IT Infrastructure Manager, focusing on key areas of our IT infrastructure. Your role is pivotal in maintaining, optimizing, and securing our IT systems, providing the technical backbone for our subsidiaries' operations.
Key Responsibilities:
- Administer and manage IT systems, including servers, network devices, and software applications.
- Configure and maintain network equipment (switches, routers, firewalls), ensuring network security and efficiency.
- Provide Level 2 and 3 technical support, resolving complex issues in a timely manner.
- Collaborate with vendors and internal teams for IT project implementation and infrastructure upgrades.
- Ensure compliance with cybersecurity policies and standards.
- Participate in and provide input to system architecture design, planning, and implementation of new systems.
Required Skills and Qualifications:
To be successful in this role, you will need:
- Bachelor's degree or diploma in Computer Science, IT, or a related field. Relevant industry certifications are an asset.
- Minimum of 3 years' experience in IT infrastructure roles with hands-on experience in configuring and troubleshooting network equipment, including switches and firewalls.
- Working with Windows Server environments (2008 – 2022), Azure cloud services, and virtualization technologies (VMware, Hyper-V).
- 2+ years of previous experience in Microsoft Azure and MS 365 administration and deployment.
- Experience with SAN, NAS, Azure storage, and Veaam backup system.
- Implementing and managing cybersecurity measures and best practices.
- Strong problem-solving skills and ability to handle complex technical scenarios.
- Excellent communication skills, with a focus on customer service and team collaboration.
Benefits:
- Dental care
- Life insurance
- Paid time off
- On-site parking
- Wellness program
- RRSP Plan
About Us:
CAT Inc. is a prominent player in the transportation and logistics sector. We offer a dynamic work environment, competitive salaries, and opportunities for career growth.
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