Technical Support Specialist
3 weeks ago
Job Summary
Integtr is seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance to users experiencing difficulties with computer systems and networks.
Key Responsibilities
- Report on the performance of computer systems and networks
- Respond to users experiencing difficulties with computer systems and networks
- Consult user guides, technical manuals, and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize, and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Provide business systems, network, and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Provide customer service
- Manage incidents
Requirements
- A+ Certification
- Information Technology Infrastructure Library (ITIL)
- Networking security
- MS Active Directory
- MS Office
- MS Windows
What We Offer
- Health care plan
- Learning/training paid by employer
- Paid time off (volunteering or personal days)
How to Apply
Please submit your application to Integtr.
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