Technical Support Specialist

3 weeks ago


Québec, Quebec, Canada Integtr Full time

Job Summary

Integtr is seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance to users experiencing difficulties with computer systems and networks.

Key Responsibilities

  • Report on the performance of computer systems and networks
  • Respond to users experiencing difficulties with computer systems and networks
  • Consult user guides, technical manuals, and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize, and maintain a problems and solutions log for use by other technical support analysts
  • Participate in the redesign of applications and other software
  • Provide business systems, network, and Internet support to users in response to identified difficulties
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
  • Provide customer service
  • Manage incidents

Requirements

  • A+ Certification
  • Information Technology Infrastructure Library (ITIL)
  • Networking security
  • MS Active Directory
  • MS Office
  • MS Windows

What We Offer

  • Health care plan
  • Learning/training paid by employer
  • Paid time off (volunteering or personal days)

How to Apply

Please submit your application to Integtr.



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