Technical Support Specialist

1 week ago


Québec, Quebec, Canada Integtr Full time
Job Summary

We are seeking a highly skilled Technical Support Specialist to join our team at Integtr. As a Technical Support Specialist, you will be responsible for providing technical assistance to users experiencing difficulties with computer systems and networks.

Key Responsibilities
  • Report on the performance of computer systems and networks
  • Respond to users experiencing difficulties with computer systems and networks
  • Consult user guides, technical manuals, and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize, and maintain a problems and solutions log for use by other technical support analysts
  • Participate in the redesign of applications and other software
  • Provide business systems, network, and Internet support to users in response to identified difficulties
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
  • Provide customer service
  • Manage incidents
Requirements
  • A+ Certification
  • Information Technology Infrastructure Library (ITIL)
  • Networking security
  • MS Active Directory
  • MS Office
  • MS Windows
  • Spreadsheet
  • TCP/IP
  • Virtualization
Working Conditions
  • Work under pressure
  • Repetitive tasks
  • Attention to detail
Personal Suitability
  • Accurate
  • Client focus
  • Efficient interpersonal skills
  • Excellent oral communication
  • Excellent written communication
  • Organized
  • Team player
  • Ability to multitask
  • Honesty


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