Helpdesk Support Specialist

4 weeks ago


Québec, Quebec, Canada Momentum Financial Services Group_new Full time
Job Title: Helpdesk Support Specialist

Momentum Financial Services Group_new is seeking a highly skilled Helpdesk Support Specialist to join our team. As a Helpdesk Support Specialist, you will be responsible for providing technical support to our corporate and retail users, ensuring that all customer requests and issues are handled in a timely and professional manner.

Key Responsibilities:
  • Provide technical support to corporate and retail users via phone, email, and chat
  • Resolve customer issues in a timely and professional manner
  • Collaborate with IT teams and SMEs to troubleshoot and resolve technical and functional issues
  • Assist with building knowledge-based solutions
  • Perform other duties as assigned
Requirements:
  • Associate or bachelor's degree in software engineering, computer science, IT, or similar education or work experience
  • ITIL certification and/or relevant industry certifications preferred
  • Minimum of two years in a Helpdesk/Service desk, IT Service Delivery, or Desktop Support role
  • Experience with customer-facing IT systems with complex back-office integrations
  • Broad knowledge of IT operations (networking, telecom, infrastructure, security, desktop support)
What We Offer:
  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package


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