Research and Evaluation Manager

1 week ago


Markham, Ontario, Canada 360°kids Full time
Job Title: Research and Evaluation Manager

360°kids is a leading community agency serving all of York Region. We have been a leader in the delivery of innovative support services for over 35 years as we work to improve the lives of unhoused and marginalized youth and families in York Region.

The Research and Evaluation Manager will ensure 360°kids Programs meet operational objectives and achieve strategic goals by completing audits; preparing and completing action plans; keeping track of funder evaluations and monitoring requirements, designing data collection tools, collecting and analyzing data, report writing, identifying and resolving problems; determining system improvements and implementing change.

Key Responsibilities:

  • In consultation with the Chief Operating Officer and Senior Manager(s), develops, directs, and implements agreed-upon in-house quality procedures, standards, and specifications that will result in the achievement of the 360°kids' goals and objectives.
  • In conjunction with the Management team, sets client service standards, establishes methods to accurately evaluate those standards across programming.
  • Collaborates with a broad range of stakeholders in the creation and facilitation of effective partnerships and works with the Management Team to ensure effective integration of all programs.
  • Provides expertise in the design of program evaluations and survey instruments and tools, analysis of data collected, and the development of reports including program recommendations.
  • Reviews and assesses required program outputs, outcomes, and tracking methods to ensure they are aligned with funder requirements and the 360°kids' strategic priorities.
  • Supports the development and management of projects and programs that demand a variety of qualitative, quantitative data to help inform strategies, performance objectives, and program results.
  • Oversees and conducts research projects that support industry best practices and the development of new programs and services.
  • Achieves in-house quality standards by completing program audits, statistical analysis, identifying and resolving problems.
  • Meets quality assurance financial objectives by estimating requirements needed to run programming; analyzing variances; initiating corrective actions and controls.
  • Determines training needs of the organization by assessing gaps and developing and implementing training programs to address those needs.
  • Reports the training needs to the HR Director and COO, working collaboratively to address these needs.
  • Provides leadership to a diverse staff team, including recruitment and selection, training, development, and retention to ensure ongoing competent, experienced, and effective management of the Research and Evaluation department.
  • Manages for high performance, focusing on empowering staff, team building, coaching/mentoring, and motivation of employees.
  • Records, analyzes, and distributes statistical information to the Chief Operating Officer, Chief Executive Officer, Board of Directors, other designated organizations, and appropriate regulatory agencies.
  • Updates job knowledge by studying trends and developments in quality management; participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
  • Writes performance measurement documents, evaluation plans, evaluation questions, and reports and contributes to proposals for funding.


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