Concession Operations Manager

4 weeks ago

Oshawa, Ontario, Canada Oak View Group Full time

Oak View Group

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Job Summary

The Concession Operations Manager is responsible for assisting in the effective managing and running of the venue's concessions operations. This includes food preparation and production, compliance with alcohol service policies, guest service, employee/volunteer hiring, training, and scheduling, closing duties, balancing bookwork, trouble shooting, minimizing waste, and closing duties. The Concession Operations Manager must provide a high level of event oversight, technical proficiency, and operational/personnel support to ensure the smooth running of any assigned event.

Key Responsibilities

  • Assist in the managing, developing, and mentoring of staff for 5 concessions stands, in-seat service, and vending stations.
  • Actively supervise, coach, counsel, train, direct, and mentor employees in meeting company quality standards.
  • Initiate and authorize all employment actions such as hiring, training, promotion, transfer, discipline, suspension, and termination.
  • Responsible for the completion of employee documentation including performance and attendance issues in accordance with company policies and practices.
  • Ensure proper setup of all concession locations prior to doors open.
  • Assure that Stand Supervisor has followed proper procedures for distribution and handling of cash.
  • Provide a high level of oversight and operational expertise resulting in the smooth, efficient, and profitable execution of events.
  • Will be willing to cover any open position to assure location is fully operational and company standards pertaining to speed of service and guest satisfaction are met.
  • Assist with Premium Services operations and events needs as required on an event-by-event basis as directed by the Director of Food & Beverage and Quick Service Manager.
  • Provide direction and oversight to Stand Supervisors and staff.
  • Ensure that all OVG and venue policies, procedures, and practices are adhered to, including compliance with alcohol service and food handling/sanitation guidelines, general safety policies and procedures.
  • Report any alcohol service or other compliance issues, including recognizing guests that are visibly intoxicated and taking action to cut off alcohol to such individuals, to Director of Food & Beverage and Quick Service Manager.
  • Oversee the post-event administrative forms and product tracking reports.
  • Serve as a resource for POS applications, training, and hardware problems.
  • Ensure work environment is safe and free from harassment or discrimination; immediately address all safety concerns, potential hazards, accidents, or incidents.
  • Relay safety/health issues to management immediately.
  • Ensure staff are aware of workplace expectations; provide on-going assistance, training, and mentoring to staff; promote a positive, enthusiastic, and cooperative workplace environment by working side-by-side with staff; reinforce procedures and practices through repetition; lead by example and provide on-going constructive feedback.
  • Maintains sanitation, health, and safety standards in work areas.
  • Assists Management team with projects including training, inventory, and special events.
  • Other duties as assigned by the Quick Service Manager, Director of Food & Beverage, and/or General Manager.

Requirements

  • Ability to communicate with employees, co-workers, volunteers, management staff, and guests in a clear, professional, and courteous manner which fosters a positive, enthusiastic, and cooperative work environment.
  • Ability to make sound business/operations decisions (regarding employee placement, staffing adjustments, and/or respond to technical, product, or equipment challenges during an event) quickly and under pressure.
  • Ability to speak, read, and write in English.
  • Solid working knowledge of computer applications: Microsoft Office, POS systems (knowledge of Squirrel considered an asset), and timekeeping system (knowledge of ADP Workforce Now considered an asset).
  • Ability to work well in a team-oriented, fast-paced, event-driven environment.
  • Possess a thorough working knowledge of all existing concession locations: geographical location, equipment, evacuation procedures, adjacent employee and guest areas, and facility access.
  • Possess thorough working knowledge of all applicable sanitation requirements, food preparation guidelines, alcohol service policies, safety standards, etc. pertaining to OVG and venue concession operations.
  • Ability to calculate basic math functions (addition, subtraction, multiplication, division, percentages) as they relate to POS cash/credit transactions, cash reconciliation, and product inventory.
  • Ability to handle cash accurately and responsibly.
  • Ability to consistently adhere to the highest standards of integrity, professionalism, ethics, and confidentiality.
  • Six months to one-year related experience and/or training; or equivalent combination of education and experience.
  • Possess valid Food Handlers and Smart Serve Certifications.

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