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Concession Operations Manager
4 weeks ago
The Oak View Group is seeking a highly skilled and experienced Concession Operations Manager to join our team at the Tribute Communities Centre. As a key member of our operations team, you will be responsible for assisting in the effective managing and running of the venue's concessions operations.
Key Responsibilities- Assist in the managing, developing, and mentoring of staff for 5 concessions stands, in-seat service, and vending stations.
- Actively supervise, coach, counsel, train, direct, and mentor employees in meeting company quality standards.
- Initiate and authorize all employment actions such as hiring, training, promotion, transfer, discipline, suspension, and termination.
- Responsible for the completion of employee documentation including performance and attendance issues in accordance with company policies and practices.
- Ensure proper setup of all concession locations prior to doors open.
- Assure that Stand Supervisor has followed proper procedures for distribution and handling of cash.
- Provide a high level of oversight and operational expertise resulting in the smooth, efficient, and profitable execution of events.
- Will be willing to cover any open position to assure location is fully operational and company standards pertaining to speed of service and guest satisfaction are met.
- Assist with Premium Services operations and events needs as required on an event-by-event basis as directed by the Director of Food & Beverage and Quick Service Manager.
- Provide direction and oversight to Stand Supervisors and staff.
- Ensure that all OVG and venue policies, procedures, and practices are adhered to, including compliance with alcohol service and food handling/sanitation guidelines, general safety policies and procedures.
- Report any alcohol service or other compliance issues, including recognizing guests that are visibly intoxicated and taking action to cut off alcohol to such individuals, to Director of Food & Beverage and Quick Service Manager.
- Oversee the post-event administrative forms and product tracking reports.
- Serve as a resource for POS applications, training, and hardware problems.
- Ensure work environment is safe and free from harassment or discrimination; immediately address all safety concerns, potential hazards, accidents, or incidents.
- Relay safety/health issues to management immediately.
- Ensure staff are aware of workplace expectations; provide on-going assistance, training, and mentoring to staff; promote a positive, enthusiastic, and cooperative workplace environment by working side-by-side with staff; reinforce procedures and practices through repetition; lead by example and provide on-going constructive feedback.
- Maintains sanitation, health, and safety standards in work areas.
- Assists Management team with projects including training, inventory, and special events.
- Other duties as assigned by the Quick Service Manager, Director of Food & Beverage, and/or General Manager.
