Lead Engineer ServiceNow and Operations Platforms

4 weeks ago


Toronto, Ontario, Canada CPP Investments Full time
Job Description

Reporting into the Director, Operations Platform and ServiceNow, the Lead Engineer will work in a small team responsible for designing, developing, and integrating stakeholder requirements into ServiceNow. The role includes frequent interactions with stakeholders to understand and design new features as well as support and updates existing capabilities. Additionally, providing ServiceNow technical leadership and mentoring for the internal ServiceNow team will be essential to advancing the platform and operational model in a sustainable manner.

This hands-on strategic role will be accountable for:

  • Providing technical expertise while developing an understanding of the CPP Investments environment to design and implement solutions
  • Recommending and implementing best practices across the ServiceNow ecosystem to ensure a well-designed and sustainable platform
  • Improving Operational Practices: Leveraging data and operational practice to identify and drive improvements
  • Building Partnership: Building strong partnerships with various groups including IT operations, infrastructure, application engineering, and business teams to further strengthen the overall effectiveness and efficiency of ServiceNow as an enterprise platform

Major accountabilities include:

ServiceNow

  • Actively contributing to the day-to-day technical deliverables for ServiceNow
  • Interacting with multiple internal stakeholders leveraging the ServiceNow platform, including Talent, Information Security, TechBar, and Service Management
  • Designing and implementing high-quality solutions leveraging best practices and mature delivery methods
  • Creating documentation of the design, developments, unit test cases, and implementation plans
  • Supporting upgrades to the latest release of the ServiceNow application in a timely manner with minimal or no disruption to our customers
  • Taking ownership and responsibility for addressing the business partner's needs, working creatively and analytically to find solutions in a problem-solving environment
  • Validating that appropriate workflows, policies, standards, and processes are in place
  • Collaborating with team members to coach and develop solutions, manage enhancements using Agile methodologies, and continuously improve processes, standards, policies, and tools, while expanding the platform to other areas of the business


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