ServiceNow Platform Manager

1 month ago

Toronto, Ontario, Canada Paralucent Inc Full time
Join Our Team as a ServiceNow Delivery Manager

Paralucent Inc is a leading technology project delivery and staffing company with a proven track record of success. We are a passionate team dedicated to execution, delivery, and client satisfaction.

We are seeking a highly skilled ServiceNow Delivery Manager to join our team and help our client, a top-tier consulting firm, meet their future needs for their ServiceNow platform.

About the Role

This is a long-term contract or permanent hire opportunity that will work within a small, dedicated team to deliver solutions while ensuring the ServiceNow instance stays aligned to internal best practices.

The main focus of delivery will center around evolving the ServiceNow platform to meet changing business requirements. You will work closely with other ServiceNow professionals across the globe to provide input on setting standards and path forward to collectively deliver solutions internally.

Key Responsibilities
  • Manage the QAP release strategy
  • Manage the quality of backlog and be accountable to it
  • Drive ServiceNow upgrade planning and execution

We are looking for a candidate with a minimum of 5+ years of experience in ServiceNow and 7+ years of experience in project or people management functions. You should have expert knowledge of enterprise-grade Service Management platforms and their application to complex hybrid cloud and on-premise solutions.

A good understanding of IT Security standards, policies, and procedures is also essential. Prior experience in a professional services environment or similar is required. ServiceNow Certified System Administrator or ServiceNow CIS is an asset, as is Certified Scrum Master.

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