IT Support Professional

3 weeks ago


Vancouver, British Columbia, Canada RBC Full time
Overview

RBC Wealth Management is a leading provider of financial services in Canada, with a strong presence in the market. As an IT support professional at RBC Wealth Management, you will be part of a dynamic team that provides technical support to our clients and business stakeholders.

About the Role

This role offers the opportunity to work on various IT projects and initiatives across different business areas within RBC Wealth Management. You will be responsible for monitoring email queues, creating ServiceNow tickets, and engaging in other tech support projects as needed. Your primary goal will be to ensure the availability of our software solutions and data integration batch jobs.

Responsibilities
  • Monitor email queue closely and pick up issues/requests in a timely manner
  • Create ServiceNow tickets and assign them to the appropriate support teams
  • Create and maintain knowledge documents
  • Engage in other tech support projects as needed
  • Utilize all available resources to perform issue investigation and troubleshooting (e.g., documentation, escalations)
  • Monitor and improve the availability of our software solutions and data integration batch jobs
  • Proactively support in-house applications using various monitoring tools
  • Create and maintain documentation for incident resolutions
  • Conduct manual access reviews and role recertification
  • Provide guidance to business and technical stakeholders on RBC's compliance standards
  • Engage in organization-level remediation planning
  • Manage and conduct Non-Personal ID & Password Access Management remediation project
Requirements

To succeed in this role, you must have:

  • A major in computer science or an equivalent combination of education, experience, and training
  • Expertise in SQL, C#, Java, NodeJS, Python, and Microsoft technologies (school project experience counts)
  • Knowledge of supporting Windows and Mac operating systems
  • Knowledge of supporting mobile devices such as iPhones, iPads, and Android devices
  • The ability to work effectively both independently and as part of a team
  • Excellent problem-solving skills, flexible approach to work, and the ability to adapt to change
  • Strong written and verbal communication skills, with the ability to effectively communicate with both business users and technical individuals
What We Offer

In return for your hard work and dedication, we offer:

  • A competitive salary estimated at $65,000 - $85,000 per year, depending on location and experience
  • A comprehensive benefits package, including medical, dental, and vision coverage
  • A generous vacation allowance and paid time off
  • An opportunity to work with a dynamic and collaborative team
  • A world-class training program in financial services


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