High-Level IT Support Professional

1 week ago


Vancouver, British Columbia, Canada Stellar Recruitment Inc. Full time

We are seeking a highly skilled and experienced High-Level IT Support Professional to join our team at Stellar Recruitment Inc. in Vancouver, BC.

As a key member of our MSP team, you will be responsible for providing top-notch technical support and ensuring efficient problem resolution for our clients.

Responsibilities:

  • Support clients with complex technical issues involving Microsoft related technologies
  • Troubleshoot and resolve intricate IT-related problems requiring strong understanding of operating systems, business applications, printing systems, and network systems
  • Develop and maintain long-term customer relationships by delivering exceptional customer service and promptly addressing user inquiries
  • Collaborate with team leads and other IT professionals to ensure seamless problem resolution
  • Document and track support requests, ensuring timely and accurate record-keeping

Requirements:

  • Able to communicate fluently in Spanish
  • Prior experience providing high-level support in an MSP environment
  • Related IT certifications such as ITIL, MTA, or MCSA
  • Excellent problem-solving skills and the ability to work well in a team
  • Strong customer service skills with the ability to establish and maintain positive relationships with clients
  • Strong communication skills, both written and verbal
  • Proven ability to work independently and efficiently

The estimated salary range for this role is $60,000 - $70,000 per year, depending on qualifications and experience.



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