Employee Insurance Specialist
2 weeks ago
Truthfulness | Fairness | Value | Loyalty
At Western, we take pride in delivering the right insurance solution every time, so our customers can live confidently. As one of Canada's largest insurance providers, our team of over 2,100 members is dedicated to upholding our Guiding Principles.
Job Summary
We are seeking an experienced Employee Insurance Specialist to join our team. As an integral part of our operations, you will play a vital role in supporting our insurance advisors by managing group insurance policies.
Key Responsibilities
- Process incoming client requests, new group information, client communications, plan changes, and upload relevant forms and documents to our internal policy system.
- Process and track claims, review new business applications, assemble enrolment packages, and follow up with clients to obtain missing information.
- Process and distribute incoming departmental mail and update information for plan member policies.
- Provide basic accounting operations support as well as Marketing and communications support.
Requirements
- 1 - 3 years of administration experience; experience in a similar role within the insurance industry is an asset.
- Experience in a customer-facing service role is an asset.
- Excellent attention to detail with strong computer skills and experience navigating multiple computer systems.
- Excellent verbal and written communication skills, especially over the phone.
About Us
At Western, we value our employees and are dedicated to building a diverse, inclusive, and authentic workplace. If you have questions or require accommodation, please don't hesitate to reach out.
What We Offer
- 3 weeks' vacation
- 14 wellness days
- Company matching investment and savings programs
- 100% employer-paid group benefits, including a health care spending account
Eligible employees at Western also receive a competitive compensation package.
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