Senior Service Reliability Manager

1 month ago

Toronto, Ontario, Canada Scotiabank Full time
About the Role

We are seeking a highly skilled Senior Service Reliability Manager to join our team at Scotiabank. As a key member of our Global Payments and Core Banking Systems (PCBE) Systems Reliability team, you will be responsible for leading and collaborating with a team to continuously improve the stability and reliability of PCBE systems through Site Reliability Engineering (SRE) based practices.

Key Responsibilities
  • Lead and collaborate with a team to improve system stability and reliability
  • Work closely with engineering teams, infrastructure teams, and business partners to enhance system performance and reduce downtime
  • Develop and maintain system performance dashboards and reports to provide insights to stakeholders
  • Contribute to the design, development, and delivery of effective tooling, alerts, and automated responses to identify and address reliability risks
  • Participate in incident calls and lead communications on impact and recovery status
  • Ensure information on incidents and problems is complete, accurate, and action items are being worked on by assigned individuals
  • Produce weekly/monthly/quarterly status reporting or dashboards on incidents and problems for distribution to business and technology stakeholders
Requirements
  • 8+ years of experience in the industry (Software development, DevOps, Service Management) with at least 3 years in a leadership capacity
  • Experience with creating and maintaining system performance dashboards
  • Experience with analyzing and troubleshooting systems
  • Excellent communication (both verbal and written) skills
  • Ability to quickly and clearly communicate incident status via email in business-friendly language
  • Experience with ITSM tools (ServiceNow, a plus) with strong understanding of SRE and service management principles
What We Offer
  • Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank
  • Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone
  • Upskilling through online courses, cross-functional development opportunities, and tuition assistance
  • Competitive Rewards program including bonus, flexible vacation, personal, sick days, and benefits

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