Senior Service Reliability Manager

2 months ago

Old Toronto, Ontario, Canada Scotiabank Full time
About the Role

We are seeking a highly skilled Senior Service Reliability Manager to join our Global Payments and Core Banking Systems team. As a key member of our team, you will be responsible for leading and collaborating with a team to continuously improve the stability and reliability of our systems through Site Reliability Engineering (SRE) practices.

Key Responsibilities
  • Lead and collaborate with a team to improve system stability and reliability
  • Work closely with engineering teams, infrastructure teams, and business partners to identify and address reliability risks
  • Develop and maintain system performance dashboards and reports
  • Participate in incident calls and lead communications on impact and recovery status
  • Ensure information on incidents and problems is complete and accurate
  • Produce weekly/monthly/quarterly status reporting or dashboards on incidents and problems
Requirements
  • 8+ years of experience in the industry with at least 3 years in a leadership capacity
  • Experience with creating and maintaining system performance dashboards
  • Experience with analyzing and troubleshooting systems
  • Excellent communication skills
  • Ability to quickly and clearly communicate incident status via email
  • Experience with ITSM tools (ServiceNow, a plus)
What We Offer
  • Diversity, Equity, Inclusion & Allyship
  • Accessibility and Workplace Accommodations
  • Upskilling through online courses and cross-functional development opportunities
  • Competitive Rewards program
  • Community Engagement

Work arrangements: Hybrid

Location(s): Canada : Ontario : Toronto

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