Hotel Front Desk Associate

3 weeks ago

High Level, Canada Econo Lodge Inn & Suites - High Level Full time
Job Title: Hotel Front Desk Clerk

We are seeking a highly organized and customer-focused Hotel Front Desk Clerk to join our team at Econo Lodge Inn & Suites - High Level.

Job Summary:

The Hotel Front Desk Clerk will be responsible for providing exceptional customer service to our guests, handling room reservations, and ensuring a smooth check-in and check-out process.

Key Responsibilities:
  • Register arriving guests and assign rooms
  • Process group arrivals and departures
  • Take, cancel, and change room reservations
  • Provide information on hotel facilities and services
  • Exchange foreign currency
  • Process guests' departures, calculate charges, and receive payments
  • Balance cash and complete balance sheets, cash reports, and related forms
  • Maintain an inventory of vacancies, reservations, and room assignments
  • Follow emergency and safety procedures
  • Clerical duties (i.e., faxing, filing, photocopying)
  • Answer telephone and relay telephone calls and messages
  • Assist clients/guests with special needs
  • Contact customers to deliver requested wake-up calls
  • Perform light housekeeping and cleaning duties
  • Provide customer service
Requirements:
  • Secondary (high) school graduation certificate
  • Experience an asset
Work Environment:

The Hotel Front Desk Clerk will work in a fast-paced hotel environment, interacting with guests and colleagues to provide exceptional customer service.

What We Offer:

We offer a competitive salary, opportunities for growth and development, and a dynamic work environment.

How to Apply:

If you are a motivated and customer-focused individual, please submit your application to join our team at Econo Lodge Inn & Suites - High Level.

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