Assistant Director of Customer Experience

1 month ago

Vaughan, Ontario, Canada Saks Fifth Avenue OFF 5TH Full time
About This Role

Saks OFF 5TH is the premier luxury off-price destination, offering the best names in fashion at an incredible value. As the Assistant Store Director of Customer Experience, you will play a critical role in driving sales and customer experience in our stores.

Key Responsibilities
  • Ensure cashiering team is scheduled to maximize coverage and operate with a sense of urgency in managing the customer line
  • Drive loyalty enrollments, SaksFirst acquisition, and connected service behaviors to ensure a seamless customer experience
  • Act as the primary Connected Service Coach to drive customer experience and reinforce the Connected Service behaviors during designated peak traffic periods
  • Assist in resolving customer concerns or calling in the appropriate level of Management support to resolve in the moment
Requirements
  • College Associate diploma, Bachelor's degree preferred
  • 3+ years of management experience with comparable volume and/or proven track record of success managing a selling workforce and achieving results
  • Proficiency in utilizing available technology, including Microsoft Office (Outlook, Excel, Word, and PowerPoint)
  • Proven sales track record and results-driven approach
  • Proven time management skills and comfortable managing multiple projects with shifting priorities
  • Demonstrated ability to deliver a high standard of customer service and build exceptional customer relationships
About Saks OFF 5TH

We believe that our differences make us stronger and guide our evolution and future growth. All associates are expected to create an inclusive environment free from harassment, discrimination, and bullying. We celebrate, advocate for, and learn from our colleagues, customers, and communities to create the best environment to shop and work for all.

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