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Hotel Receptionist

2 months ago

Leduc, Canada 958456 Alberta Ltd. Full time
Job Summary

We are seeking a highly organized and efficient Front Desk Hotel Clerk to join our team at 958456 Alberta Ltd. As a key member of our front office staff, you will be responsible for providing exceptional customer service to our guests, ensuring a smooth and enjoyable stay.

Key Responsibilities
  • Guest Registration: Register arriving guests and assign rooms in a timely and efficient manner.
  • Arrival and Departure Processing: Process group arrivals and departures, taking into account room availability and guest preferences.
  • Room Reservations: Take, cancel, and change room reservations as needed, ensuring accurate and up-to-date records.
  • Hotel Information: Provide guests with information on hotel facilities and services, including amenities and activities.
  • Departure Processing: Process guests' departures, calculate charges, and receive payments in a professional and courteous manner.
  • Cash Handling: Balance cash and complete balance sheets, cash reports, and related forms with accuracy and attention to detail.
  • Inventory Management: Maintain an inventory of vacancies, reservations, and room assignments to ensure optimal room utilization.
  • Communication: Answer telephone calls and relay messages to guests and staff, providing excellent communication skills.
  • Customer Support: Assist guests with special needs, providing personalized support and ensuring a positive experience.
  • Wake-Up Calls: Contact guests to deliver requested wake-up calls, ensuring timely and efficient service.
  • Customer Service: Provide exceptional customer service, responding to guest inquiries and resolving issues in a professional manner.
Requirements
  • Interpersonal Skills: Possess efficient interpersonal skills, with excellent oral and written communication skills.
  • Organizational Skills: Demonstrate strong organizational skills, with the ability to prioritize tasks and manage multiple responsibilities.
  • Reliability: Show reliability and a commitment to delivering high-quality service, even in challenging situations.
  • Training: Willingness to train and learn new skills, with a positive attitude and a desire to grow and develop within the company.