Front Desk Associate
4 weeks ago
Job Summary: We are seeking a highly skilled and detail-oriented Front Desk Clerk to join our team at Four Points by Sheraton. As a Front Desk Clerk, you will be responsible for providing exceptional customer service to our guests, handling room reservations, and ensuring a smooth check-in and check-out process.
Key Responsibilities:
- Register arriving guests and assign rooms in a timely and efficient manner.
- Process group arrivals and departures, taking into account any special requests or needs.
- Take, cancel, and change room reservations as necessary.
- Provide general information about points of interest in the area to our guests.
- Process guests' departures, calculate charges, and receive payments in a professional and courteous manner.
- Balance cash and complete balance sheets, cash reports, and related forms accurately and on time.
- Maintain an inventory of vacancies, reservations, and room assignments to ensure optimal hotel operations.
- Follow emergency and safety procedures to ensure the well-being of our guests and staff.
- Clerical duties, including faxing, filing, and photocopying, as needed.
- Answer telephone calls and relay messages to our guests and staff in a professional and timely manner.
- Assist clients/guests with special needs, providing a high level of customer service and support.
- Contact customers to deliver requested wake-up calls.
- Provide customer service to our guests, responding to their needs and concerns in a prompt and professional manner.
Requirements:
- Client focus and excellent communication skills, both written and verbal.
- Reliability and a strong work ethic.
- Ability to work effectively as part of a team.
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