Multilingual Sales and Operations Support Specialist
7 hours ago
Company Overview
EightSix Network is a dynamic organization dedicated to delivering exceptional customer experiences.
Salary
The estimated annual salary for this position is $55,000 - $65,000, depending on qualifications and experience.
Job Description
We are seeking a highly skilled Multilingual Sales and Operations Support Specialist to join our team. As a key member of our Customer Care Team, you will be responsible for ensuring exceptional customer care through timely communication, order follow-up, and sales support. You will work closely with Sales, Replenishment, Shipping, Production, and Finance teams to build profitable sales and deliver superior customer experiences.
Responsibilities:
- Enter orders accurately and timely in collaboration with the Customer Care Order Delivery Champions
- Champion all orders and their processing to ensure prompt resolution and sales order confirmation
- Take ownership of the customer care order inbox and direct customer requests to appropriate Caldic teams
- Work closely with production and replenishment to obtain confirmed dates for customers
- Provide spot commodity pricing to customers as requested
- Respond promptly to customer inquiries
- Update customer information in our system, including addresses, contacts, and product codes
- Process order shipment documents from third-party warehouses and drop shipments as required
- Perform other duties assigned by the Customer Care Supervisor, ensuring compliance with health and safety regulations, GMP's, and HACCP requirements
Requirements:
- Post-secondary education and/or a Certified Customer Service Professional certification
- A minimum of 2 years of experience in a customer care/service role in a fast-paced environment
- A food industry background or industry experience is preferred
- Strong follow-up, problem-solving, and decision-making skills
- Excellent verbal and written communication, interpersonal, and multi-tasking skills
- Proficiency in MS Word, Outlook, Excel, ERP, and WMS systems
- A valid Work Permit
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