Multilingual Sales and Operations Support Specialist

7 hours ago


Québec, Quebec, Canada EightSix Network Full time

Company Overview

EightSix Network is a dynamic organization dedicated to delivering exceptional customer experiences.

Salary

The estimated annual salary for this position is $55,000 - $65,000, depending on qualifications and experience.

Job Description

We are seeking a highly skilled Multilingual Sales and Operations Support Specialist to join our team. As a key member of our Customer Care Team, you will be responsible for ensuring exceptional customer care through timely communication, order follow-up, and sales support. You will work closely with Sales, Replenishment, Shipping, Production, and Finance teams to build profitable sales and deliver superior customer experiences.

Responsibilities:

  • Enter orders accurately and timely in collaboration with the Customer Care Order Delivery Champions
  • Champion all orders and their processing to ensure prompt resolution and sales order confirmation
  • Take ownership of the customer care order inbox and direct customer requests to appropriate Caldic teams
  • Work closely with production and replenishment to obtain confirmed dates for customers
  • Provide spot commodity pricing to customers as requested
  • Respond promptly to customer inquiries
  • Update customer information in our system, including addresses, contacts, and product codes
  • Process order shipment documents from third-party warehouses and drop shipments as required
  • Perform other duties assigned by the Customer Care Supervisor, ensuring compliance with health and safety regulations, GMP's, and HACCP requirements

Requirements:

  • Post-secondary education and/or a Certified Customer Service Professional certification
  • A minimum of 2 years of experience in a customer care/service role in a fast-paced environment
  • A food industry background or industry experience is preferred
  • Strong follow-up, problem-solving, and decision-making skills
  • Excellent verbal and written communication, interpersonal, and multi-tasking skills
  • Proficiency in MS Word, Outlook, Excel, ERP, and WMS systems
  • A valid Work Permit


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