Cloud Operations Specialist

4 days ago

Québec, Quebec, Canada BDO Full time
Key Responsibilities

BDO is seeking a Bilingual Cloud Sales Operations Specialist to join our Consulting Operations team. This role will be responsible for owning the following key responsibilities:

  1. Leverage your ability to contribute to a fast-paced Cloud sales cycle, focused on acquiring, onboarding and supporting our expanding customer base.
  2. Provide pre-sales pricing and subscription support to BDO employees and customers on Microsoft CSP and Cloud based Solutions, providing excellent customer service.
  3. Participate in inbound sales activities.
  4. Develop key knowledge of MS licensing programs.
  5. Provide training and support to internal and external customers on Microsoft 365, Dynamics 365 and BDO Cloud offerings, including issues with configurations and implementations.
  6. Act as a point of contact for new or existing clients and for the sales lifecycle, including preparing proposals, change orders and onboarding of new clients.
  7. Processing and tracking orders, client invoicing and reconciliations while working closely with other billing team members to ensure accuracy.
  8. Development of sales propensity models, forecasting sales reports and opportunity tracking.
  9. Develop tools, processes and research information necessary to evolve cloud operations.
  10. Help drive programs that complement and extend the effectiveness of primary sales activities.
  11. Prepare documents and report implementation status to engagement manager including monthly reporting on key winnings, losses, issues, barriers to success and activities executed.
  12. Additional administrative support and participation in special projects as required.
Success Criteria

For this role, success will be measured by the following criteria:

  1. Demonstrating BDO's core values through all aspects of work: Integrity, Respect and Collaboration.
  2. Understanding client's industry, challenges, and opportunities; clients describe you as positive, professional, and delivering high-quality work.
  3. Identifying, recommending, and being focused on effective service delivery to clients.
  4. Sharing in an inclusive and engaging work environment that develops, retains & attracts talent.
  5. Actively participating in the adoption of digital tools and strategies to drive an innovative workplace.
  6. Growing your expertise through learning and professional development.

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