Multilingual Customer Service Expert

2 weeks ago


Québec, Quebec, Canada EightSix Network Full time

Job Description

Position Overview: EightSix Network is seeking a highly skilled Multilingual Customer Service Expert to join our team. As a key member of our customer care team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities:

  • Customer Support: Respond promptly to customer enquiries, resolve issues efficiently, and provide timely communication to ensure a positive customer experience.
  • Order Processing: Enter orders accurately and timely, champion all orders, and ensure prompt resolution and sales order confirmation.
  • Customer Relationship Building: Develop and maintain strong relationships with customers, understand their needs, and provide personalized support to increase customer satisfaction and loyalty.
  • Team Collaboration: Work closely with production, replenishment, and other teams to ensure seamless order fulfillment and effective communication.
  • Administrative Tasks: Update customer information, process order shipment documents, and complete other duties as assigned by the supervisor.

Requirements:

  • Education: Post-secondary education or equivalent in a related field, or a Certified Customer Service Professional designation.
  • Experience: Minimum 2 years of experience in a customer care/service role in a fast-paced environment, preferably in the food industry.
  • Skills: Strong follow-up, problem-solving, and decision-making skills; excellent communication (verbal/written), interpersonal, and multi-tasking skills; proficiency in MS Word, Outlook, Excel, ERP, and WMS systems.
  • Work Permit: A valid work permit is required for this position.

Estimated Salary: $60,000 - $80,000 per year, depending on experience and qualifications.



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