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Technical Support Specialist

2 months ago

Toronto, Ontario, Canada GlobeStar Systems Inc. Full time
About the Role

GlobeStar Systems Inc. is seeking a highly skilled Technical Support Specialist - IT to join our team. As a Technical Support Specialist - IT, you will be responsible for providing technical support to our clients and ensuring that their computer systems and networks are running smoothly.

Key Responsibilities
  • Technical Support: Provide technical support to clients via phone, email, or in-person, resolving technical issues with computer systems and networks.
  • Problem-Solving: Analyze and resolve complex technical problems, often working under tight deadlines.
  • Communication: Communicate technical information to clients in a clear and concise manner, ensuring that they understand the solutions provided.
  • Documentation: Maintain accurate and detailed records of technical issues and resolutions, ensuring that all relevant information is documented and easily accessible.
  • Collaboration: Work closely with other technical support teams to resolve complex technical issues and ensure that all clients receive the highest level of support.
Requirements
  • Education: College/CEGEP diploma or equivalent in a related field.
  • Experience: 1-2 years of experience in a technical support role, preferably in an IT environment.
  • Skills: Excellent communication and problem-solving skills, with the ability to work under pressure and meet deadlines.
  • Knowledge: Strong knowledge of computer systems, networks, and software applications, including Android, iOS, MAC, Linux, and Windows.
What We Offer
  • Competitive Salary: A competitive salary and benefits package, including dental plan, disability benefits, health care plan, paramedical services coverage, and vision care benefits.
  • Opportunities for Growth: Opportunities for career growth and professional development, with a focus on employee training and education.
  • Collaborative Environment: A collaborative and dynamic work environment, with a focus on teamwork and open communication.