Disability Case Manager

4 weeks ago


Langley, Canada The Canada Life Assurance Company Full time
Disability Case Manager Job Summary

We are seeking a skilled Disability Case Manager to join our team at The Canada Life Assurance Company. As a Disability Case Manager, you will be responsible for proactively managing assigned disability claims by evaluating medical information and job duties, developing case management and return to employment plans during periods of disability.

Key Responsibilities:

  • Perform proactive management of assigned disability claims (STD, LTD and Life Waiver) by determining the length of disability through an evaluation of medical information and job duties.
  • Evaluate the extent of the disability through effective verbal and written communication skills to conduct medical investigation by phone or in writing to the applicant, employer, physicians or medical service professionals, lawyers and respond to all inquiries.
  • Use your critical thinking skills to make decisions based on the results of your overall assessment of each claim.
  • Implement return-to-work programs and coordinate with the employer.
  • Conduct health care coordination and rehabilitation programs to ensure they meet employability goals.

Requirements:

  • Experience or training in one of the following fields: health and wellness, disability and life or health insurance, injury claims, or customer service.
  • Strong interpersonal, listening and communication skills in a client-facing environment.
  • Effective planning, organizational and time management skills.
  • Solution-oriented and strong decision-making skills.
  • Team player and with the ability to work independently.
  • Tech savvy – adaptable and proficient with new programs/systems.
  • Bilingualism in French and English is an asset.
  • Reliability Status security clearance.

Why Work for The Canada Life Assurance Company?

We offer a hybrid workstyle that includes some rotational in-office and work-from-home capabilities, an extensive and renowned online training program, career opportunity advancement, competitive salary and annual bonus program, $2,000 education reimbursement per year, flexible benefits and employee discount program, paid vacation, personal day, and employee volunteer day allotment, competitive pension plan and life insurance plans, advantageous share ownership program, and centrally located offices with easy access to public transportation.



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