Customer Success Director
4 weeks ago
Devsinc LLC is a leading software development agency seeking a strategic and customer-focused Head of Customer Success to lead our customer success initiatives, ensuring our customers achieve their desired outcomes while using our services.
Key Responsibilities:- Lead the initial customer handoff process, including introductory calls involving sales representatives, account managers, and technical team leads.
- Develop and execute re-engagement strategies, including personalized outreach and internal team huddles to brainstorm solutions.
- Collaborate with sales and technical teams to customize upsell opportunities within existing customer accounts.
- Lead and mentor the customer success team, setting ambitious goals and providing guidance to ensure high performance.
- Work closely with cluster heads, the Chief Business Officer, and the executive leadership team to align customer success strategies with overall business goals.
- Provide regular updates to the executive leadership team on customer success initiatives and outcomes.
- Continuously analyze market trends and customer data to refine strategies and processes.
- Proven track record in customer success management, preferably within the technology or software development sector.
- Experience with CRM systems, particularly HubSpot, and customer success automation tools.
- Driven by targets and performance metrics, with a clear focus on results.
- Competitive salary with a performance-based incentive plan.
- Comprehensive benefits package including health, dental, and vision insurance.
- Vacation policy and a collaborative workplace culture.
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Director of Customer Success
4 weeks ago
Canada Apollo GraphQL Full time $200,000 - $250,000Unlock the Power of GraphQL with ApolloAs the Director of Customer Success, you will play a pivotal role in driving the post-sales journey for our enterprise clients in the Central US. Your mission will be to oversee the seamless deployment and optimization of Apollo GraphQL solutions, ensuring our customers achieve their business objectives and maximize...
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Head of Customer Success
4 weeks ago
Canada Devsinc LLC Full timeJob OverviewWe are seeking a seasoned customer success professional to lead our customer success initiatives, ensuring our customers achieve their desired outcomes while using our services.This role involves overseeing the entire customer lifecycle, from onboarding to feedback, engagement, and upsell opportunities, ensuring high levels of customer...
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Head of Customer Success
5 months ago
Canada OpsLevel Full timeAbout OpsLevel OpsLevel is the leading internal developer portal designed to help engineering teams build, ship, and maintain software better than ever. We believe that developer portals are the linchpin to a successful developer experience. With customers like Duolingo, Sotheby's, Keller Williams, and Convoy, we know that the best businesses in the world...
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Customer Success Manager
5 months ago
Canada Tribute Technology Full timeTribute Technology is an established best-in-class Software as a Service technology company and solutions provider. Our customers include some of the largest and most prominent media brands in the world, spanning 4 continents and reaching millions of users every day. Our mission is to make meaningful connections between our customers and their users through...
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Customer Success Manager
3 weeks ago
Canada, CA Apex Systems Full timeCustomer Success ManagerApex Systems is a global IT services provider, and our staffing practice has an opening in the Online Retail space for Customer Success Managers with experience with APIs, business development and relevant industry experience.Start date: ASAP.Office Location: 100% remote (within Canada)Length: 6 month contract to start. Will be...
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Customer Success Manager
5 months ago
Canada Bridgit Full time**About us**: Bridgit is a community of hard-working people who want to make a difference in the construction industry. Some of us have been here since the early days, while some joined more recently. Our average tenure is 3+ years and every employee survey tells us that our team loves the people they work with at Bridgit. We are proud of our average tenure...
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Customer Success Enablement Manager
5 months ago
Canada Sophos Full time**About Us** **Role Summary** - As a Customer Success Enablement Manager, you'll ensure optimal performance across all Customer Success teams by focusing on internal communications, training, and quality assurance. Collaborating with stakeholders throughout the organization, you'll streamline information flow and maintain the Customer Success Rules of...
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Enterprise Customer Success Manager
4 weeks ago
Canada Boundlessfellows Full timeAbout the RoleWe're seeking a highly skilled Senior Enterprise Customer Success Manager to lead and champion our relationships with key strategic retail partners across both Caper and Whitelabel Ecommerce solutions.As a successful candidate, you will provide strategic insights to propel the success of our enterprise offerings, advocate for retailers'...
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Enterprise Customer Success Manager
2 weeks ago
Canada Vidyard Full timeAt Vidyard, we make life easier for sellers, marketers and corporate communicators. Our video messaging tools, digital sales room platform, and other products are used by Microsoft, LinkedIn, and thousands of other companies. We're passionate about elevating our customers, our teammates, our communities, and ourselves. About the Role We are seeking an...
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Hands-on Customer Success Manager
5 months ago
Canada Pricepoint Full time**What Pricepoint is**: Pricepoint is a Montreal-based startup specializing in AI-driven price optimization solutions for lodging businesses. Our cutting-edge technology focuses on maximizing hotel revenues in real-time, 24/7, with an average revenue uplift of 19%. While we're deeply rooted in technology, we cherish the core values of the travel industry,...
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Project Director
4 weeks ago
Canada Kongsberg Geospatial Ltd. Full timeKongsberg Geospatial Ltd. is seeking an experienced Project Director to lead a nation-wide deployment in Canada. The successful candidate will work closely with the Project Director from Norway to learn the processes and technology involved before taking over full project responsibility. This role will assume overall responsibility for a multi-year project...
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Customer Success Manager
2 weeks ago
Canada, CA Lux Sales Consulting Full timeAbout the Company Exciting opportunities to join our remote team at Lux Sales Consulting. We're looking for A-players who are ready to take on a high-paced and intense sales environment. I'll discuss the must-haves for the role, the potential for high commissions, and the chance to work with financial advisors and insurance agents.Responsibilities...
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Customer Success Manager
2 days ago
Canada Lux Sales Consulting Full timeAbout the Company Exciting opportunities to join our remote team at Lux Sales Consulting. We're looking for A-players who are ready to take on a high-paced and intense sales environment. I'll discuss the must-haves for the role, the potential for high commissions, and the chance to work with financial advisors and insurance agents.Responsibilities People...
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Customer Success Manager
1 day ago
Canada Lux Sales Consulting Full timeAbout the Company Exciting opportunities to join our remote team at Lux Sales Consulting. We're looking for A-players who are ready to take on a high-paced and intense sales environment. I'll discuss the must-haves for the role, the potential for high commissions, and the chance to work with financial advisors and insurance agents. Responsibilities ...
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Customer Success Manager
2 days ago
Canada Lux Sales Consulting Full timeAbout the Company Exciting opportunities to join our remote team at Lux Sales Consulting. We're looking for A-players who are ready to take on a high-paced and intense sales environment. I'll discuss the must-haves for the role, the potential for high commissions, and the chance to work with financial advisors and insurance agents.Responsibilities People...
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Customer Success Manager
2 weeks ago
Canada Versapay Full timeAbout Versapay 🚀For growing businesses that need to accomplish more with less, Versapay’s Accounts Receivable Efficiency Suite simplifies the invoice-to-cash process by automating invoicing, facilitating B2B payments, and streamlining cash application with AI. Versapay integrates natively with top ERPs, while allowing businesses to collect with a...
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Sales Director
4 weeks ago
Canada Kion Group AG Full timeDirector Sales OperationsWe are seeking a seasoned Sales Director to lead our sales team and drive revenue growth across the region. The ideal candidate will have a proven track record of success in B2B sales, with a strong background in complex solution selling, preferably in the supply chain and logistics industry.Key Responsibilities:Develop and implement...
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Enterprise Solutions Director
4 weeks ago
Canada Apollo GraphQL Full time $200,000 - $250,000Director of Enterprise SolutionsApollo GraphQL is seeking a visionary leader to join our team as the Director of Enterprise Solutions for the Central US region. As a key member of our leadership team, you will play a crucial role in driving the post-sales journey for our enterprise clients in the Central US.Key Responsibilities:Lead and inspire a...
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Inpatient Customer Success Analyst
4 weeks ago
Canada Qventus Full timeOn this journey for over 12 years, Qventus is leading the transformation of healthcare. We enable hospitals to focus on what matters most: patient care. Our innovative solutions harness the power of machine learning, generative AI, and behavioral science to deliver exceptional outcomes and empower care teams to anticipate and resolve issues before they...
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Project Director
4 weeks ago
Canada Kongsberg Geospatial Ltd. Full timeJob Title: Project DirectorKongsberg Geospatial Ltd. is seeking an experienced Project Director to lead a nation-wide deployment in Canada. The successful candidate will work closely with the Project Director from Norway to bring Kongsberg's cutting-edge Remote Towers Solutions technology to Canada to support the NAVCANADA DAATS program.Key...