Customer Success Manager

1 week ago


St John's, Newfoundland and Labrador, Canada Nasdaq Full time
Customer Success Manager

Verafin is a leading provider of anti-money laundering and fraud detection solutions to financial institutions. We are seeking an experienced Customer Success Manager to join our team.

Key Responsibilities
  • Build and maintain strong relationships with key customers across multiple departments
  • Develop and deliver customized success plans to drive customer adoption and retention
  • Collaborate with internal teams to ensure seamless customer experience
  • Identify and capitalize on opportunities to drive customer growth and satisfaction
  • Manage customer feedback and escalations in a timely and professional manner
Requirements
  • 5+ years of experience in customer-facing roles, preferably in the financial services industry
  • Proven track record of driving customer success and growth
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
What We Offer
  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package

Nasdaq is an equal opportunity employer and welcomes applications from diverse candidates.



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