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Digital Product Manager

1 month ago

Toronto, Ontario, Canada Scotiabank Full time

About the Role:

We are seeking a highly skilled Digital Product Manager to champion a customer-focused culture and deepen client relationships. As a key member of our team, you will contribute to the strategic vision and multi-year roadmap, managing relationships with various bank business teams and authentication partners.

Key Responsibilities:

  • Champion a customer-focused culture to deepen client relationships and leverage broader bank relationships, systems, and knowledge.
  • Contribute to the strategic vision and multi-year roadmap.
  • Manage relationships with various bank business teams and authentication partners, ensuring their requirements are translated into the right products and journey.
  • Work closely with business, compliance, and other control functions, while always negotiating and pushing for the benefit of good customer experience and high business value.
  • Build reusable and scalable customer-facing software that will be leveraged by internal teams to solve their problem of identifying the customer.
  • Lead multiple problem discoveries to understand customer needs, current challenges, industry trends, and best practices.
  • Define the customer and business value by establishing relevant objectives and key results (OKRs). Sell executives on the value through crisp and meaningful presentations.
  • Work with analytics to set, monitor, and analyze key performance indicators (KPIs) to measure product success.
  • Use data to drive decisions. Build hypothesis, test, fail, and iterate to formulate an agile product development approach.
  • Maintain a prioritized backlog, support the creation of detailed user stories, and participate in sprint planning and review activities.
  • Engage with the scrum teams daily, clarifying questions and helping with decision making.
  • Conduct market and competitive analysis to identify future opportunities of growth for your product; establish yourself as a subject matter expert within digital banking for the areas you own.
  • Understand how the bank's risk appetite and risk culture should be considered in day-to-day activities and decisions.
  • Actively pursue effective and efficient operations of your team and self in accordance with Scotiabank's Values, its Code of Conduct, and the Global Sales Principles, while ensuring the adequacy, adherence to, and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions, and conduct risk.
  • Champion a high-performance environment and contribute to an inclusive work environment.

Requirements:

  • 3-6+ years of experience working as a product manager shipping consumer-facing software solutions.
  • Experience working on digital products, preferably in the consumer space, and working in an agile scrum team.
  • Managed a technology product or a digital journey end to end, from inception to delivery.
  • Knowledgeable about multiple functional areas such as product management, agile/scrum, engineering, UX/UI design.
  • Deep understanding of identity verification (know your client), authentication, security, anti-money laundering (AML), and fraud controls.
  • Demonstrate curiosity and seek to understand how a product technically works. Able to dive into the technical details and understand technical concepts that are explained.
  • Embed privacy and security into product delivery processes and design.
  • Influence others by persuasion rather than authority – making your case through excellent communication, speaking clearly to be easily understood, and writing powerfully to persuade.
  • Master of identifying and solving ambiguous problems with the ability to influence and inspire a multi-disciplinary team to reach ambitious goals.
  • Excellent organizational and analytical skills with strong attention to detail.
  • Curious and experimental mindset to drive innovation amidst uncertainty.

What's in it for you?

  • Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank.
  • Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone.
  • Upskilling through online courses, cross-functional development opportunities, and tuition assistance.
  • Competitive Rewards program including bonus, flexible vacation, personal, sick days, and benefits will start on day one.
  • Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, cooking with friends, Humans of Digital, and much more.