Customer Service Specialist

2 months ago

SainteJulie, Quebec, Canada RONA Full time
About the Role

We are seeking a highly motivated and customer-focused Sales Associate to join our team at RONA. As a Sales Associate, you will be responsible for providing exceptional customer service, building strong relationships with customers, and driving sales growth.

Key Responsibilities
  • Greet Customers Warmly: Create a welcoming and inclusive environment for all customers, ensuring they feel valued and respected.
  • Assess Customer Needs: Listen attentively to customers' needs and provide personalized advice and recommendations to meet their requirements.
  • Present Merchandise: Showcase products in a compelling and engaging way, highlighting key features and benefits.
  • Contribute to Merchandising: Collaborate with the team to create visually appealing displays and presentations that drive sales and customer engagement.
  • Stay Informed: Stay up-to-date on new products, promotions, and technical applications to provide expert advice and recommendations.
  • Meet Sales Targets: Work closely with the team to achieve sales targets, stay informed of promotions and flyers, and contribute to the achievement of sales goals.
  • Adhere to Policies and Procedures: Ensure compliance with store policies and procedures on loss prevention and health and safety.
Requirements
  • Experience in Sales: Previous experience in a sales role, preferably in a retail environment.
  • Excellent Customer Service Skills: Proven ability to provide exceptional customer service, build strong relationships, and resolve customer complaints.
  • Strong Analytical Skills: Ability to analyze customer needs, identify opportunities, and provide tailored solutions.
About RONA

RONA is a leading Canadian retailer of hardware, home renovation, and gardening products. We are committed to providing our customers with an exceptional shopping experience, and we are seeking talented individuals who share our values and passion for customer service.

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