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Customer Service Team Lead

2 months ago

Toronto, Ontario, Canada STARLIGHT INTERNATIONAL TRAVEL Full time
Job Summary

We are seeking a highly organized and experienced Customer Service Team Lead to join our team at STARLIGHT INTERNATIONAL TRAVEL. As a key member of our customer service team, you will be responsible for leading a team of customer service representatives and ensuring that our customers receive exceptional service.

Key Responsibilities
  • Team Leadership: Supervise and co-ordinate activities of customer service representatives, providing guidance and support as needed.
  • Customer Service: Resolve customer complaints and issues in a timely and professional manner, ensuring customer satisfaction.
  • Training and Development: Develop and implement training programs to enhance the skills and knowledge of customer service representatives.
  • Performance Management: Conduct regular performance reviews and provide feedback to customer service representatives.
  • Reporting: Prepare and submit reports on customer service metrics, including customer satisfaction and resolution rates.
Requirements
  • Education: Secondary (high) school graduation certificate or equivalent.
  • Experience: 7 months to less than 1 year of experience in a customer service or sales role.
  • Language: English.
  • Work Hours: 35 to 40 hours per week.
Work Environment

Our customer service team operates in a fast-paced environment, requiring strong attention to detail and excellent communication skills. As a Customer Service Team Lead, you will be expected to work independently and as part of a team to achieve customer service goals.