Customer Service Team Lead

1 month ago


Toronto, Ontario, Canada Banque Nationale du Canada Full time
Customer Service Manager Job Description

A career in management at Banque Nationale du Canada as a Customer Service Manager involves supporting your team in the transaction sector to create a positive impact and promote their professional development. You will act as a leader and collaborate with branch management to ensure the branch runs smoothly, while fostering a culture of excellence and customer satisfaction.

Key Responsibilities:
  • Lead and manage a team of customer service representatives to achieve exceptional customer experience and service quality.
  • Collaborate with branch management to develop and implement strategies to improve customer satisfaction and loyalty.
  • Monitor and analyze customer feedback to identify areas for improvement and implement changes to enhance the customer experience.
  • Develop and maintain relationships with customers to understand their needs and preferences.
  • Provide coaching and training to team members to enhance their skills and knowledge.
Requirements:
  • Proven leadership and management experience in a customer-facing role.
  • Excellent communication and interpersonal skills.
  • Ability to analyze data and make informed decisions.
  • Strong problem-solving and conflict resolution skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.


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