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Hotel Front Desk Supervisor

1 month ago

Calgary, Alberta, Canada Alt Hotel Calgary East Village Full time

At Alt Hotel Calgary East Village, we are seeking a skilled Hotel Front Desk Supervisor to join our team. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring a seamless and enjoyable stay. Your duties will include:

Key Responsibilities
  • Coordinating activities with other work units or departments
  • Performing same duties as workers supervised
  • Preparing and submitting reports
  • Resolving work problems, providing technical advice, and recommending measures to improve productivity and product quality
  • Assisting clients/guests with special needs
  • Coordinating, assigning, and reviewing work
  • Maintaining operation of computer systems, equipment, machinery, and arranging repair work to ensure business continuity and customer service delivery
  • Requisitioning materials and supplies
  • Taking, canceling, and changing room reservations
  • Registering arriving guests and assigning rooms
  • Providing information on hotel facilities and services
  • Processing group arrivals and departures
  • Processing guests' departures, calculating charges, and receiving payments
  • Balancing cash and completing balance sheets, cash reports, and related forms
  • Answering telephone and relaying telephone calls and messages
  • Clerical duties (i.e., faxing, filing, photocopying)
  • Providing general information about points of interest in the area
  • Following emergency and safety procedures
  • Contacting customers to deliver requested wake-up calls
  • Providing customer service
  • Maintaining an inventory of vacancies, reservations, and room assignments
  • Resolving complaints and claims
  • Investigating complaints and claims

We offer a competitive compensation package, including a night shift premium, dental plan, disability benefits, health care plan, paramedical services coverage, and vision care benefits. If you are a motivated and organized individual with excellent communication skills, we encourage you to apply for this exciting opportunity.