Front Desk Associate

2 weeks ago


Calgary, Alberta, Canada Alt Hotel Calgary East Village Full time

Job Title: Front Desk Associate

Job Summary: We are seeking a highly organized and detail-oriented Front Desk Associate to join our team at Alt Hotel Calgary East Village. As a Front Desk Associate, you will be responsible for providing exceptional customer service to our guests, handling room reservations, and ensuring a smooth check-in and check-out process.

Key Responsibilities:

  • Register arriving guests and assign rooms
  • Process group arrivals and departures
  • Take, cancel, and change room reservations
  • Provide information on hotel facilities and services
  • Process guests' departures, calculate charges, and receive payments
  • Balance cash and complete balance sheets, cash reports, and related forms
  • Maintain an inventory of vacancies, reservations, and room assignments
  • Follow emergency and safety procedures
  • Clerical duties (i.e., faxing, filing, photocopying)
  • Answer telephone and relay telephone calls and messages
  • Assist clients/guests with special needs
  • Contact customers to deliver requested wake-up calls
  • Provide customer service

Requirements:

  • Secondary (high) school graduation certificate
  • 1 year to less than 2 years of experience in the hospitality industry
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Attention to detail and organizational skills

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment

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