Front Desk Associate

3 weeks ago


Calgary, Alberta, Canada Autograph CollectionCourtyard by Marriott Hotel Full time

Job Summary

We are seeking a highly skilled and experienced Front Desk Associate to join our team at Autograph Collection/Courtyard by Marriott Hotel. As a Front Desk Associate, you will be responsible for providing exceptional guest service, handling guest inquiries and complaints, and ensuring a smooth and efficient check-in and check-out process.

Responsibilities

  • Provide exceptional guest service and ensure a positive guest experience.
  • Handle guest inquiries and complaints in a professional and courteous manner.
  • Process guest check-ins and check-outs in a timely and efficient manner.
  • Manage guest room assignments and ensure accurate room inventory.
  • Process guest payments and handle cash and credit transactions.
  • Assist with special requests and provide excellent customer service.
  • Work effectively as part of a team to achieve hotel goals and objectives.

Requirements

  • Minimum 1-2 years of customer service experience.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and multitask.
  • Basic computer skills and knowledge of hotel software systems.
  • Ability to work a variety of shifts, including mornings, afternoons, evenings, and weekends.

What We Offer

We offer a competitive salary, comprehensive benefits package, and opportunities for career advancement. If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest service, we encourage you to apply for this exciting opportunity.


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