Hotel Front Desk Supervisor

4 weeks ago


Calgary, Alberta, Canada Alt Hotel Calgary East Village Full time

Job Title: Hotel Front Desk Supervisor

Job Summary: We are seeking a highly organized and detail-oriented Hotel Front Desk Supervisor to join our team at Alt Hotel Calgary East Village. As a key member of our front desk team, you will be responsible for ensuring seamless guest experiences, managing front desk operations, and providing exceptional customer service.

Key Responsibilities:

  • Co-ordinate activities with other work units or departments to ensure efficient front desk operations
  • Perform same duties as workers supervised, including registering arriving guests and assigning rooms
  • Prepare and submit reports to management on front desk performance and guest feedback
  • Resolve work problems, provide technical advice, and recommend measures to improve productivity and product quality
  • Assist clients/guests with special needs and provide information on hotel facilities and services
  • Maintain operation of computer systems, equipment, and machinery to ensure business continuity and customer service delivery
  • Requisition materials and supplies as needed
  • Process group arrivals and departures, and process guests' departures, calculate charges, and receive payments
  • Balance cash and complete balance sheets, cash reports, and related forms
  • Answer telephone and relay telephone calls and messages
  • Clerical duties, including faxing, filing, and photocopying
  • Provide general information about points of interest in the area and follow emergency and safety procedures
  • Contact customers to deliver requested wake-up calls and provide customer service
  • Maintain an inventory of vacancies, reservations, and room assignments
  • Resolve complaints and claims, and investigate complaints and claims

Requirements:

  • 1 year to less than 2 years of experience in a similar role
  • Secondary (high) school graduation certificate or equivalent experience
  • Excellent oral communication and interpersonal skills
  • Ability to work in a fast-paced environment and maintain attention to detail
  • Dependability, flexibility, and reliability

Benefits:

  • Night shift premium
  • Wellness program
  • Dental plan
  • Disability benefits
  • Health care plan
  • Paramedical services coverage
  • Vision care benefits


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