Hotel Front Desk Supervisor
4 weeks ago
Job Title: Hotel Front Desk Supervisor
Job Summary: We are seeking a highly organized and detail-oriented Hotel Front Desk Supervisor to join our team at Alt Hotel Calgary East Village. As a key member of our front desk team, you will be responsible for ensuring seamless guest experiences, managing front desk operations, and providing exceptional customer service.
Key Responsibilities:
- Co-ordinate activities with other work units or departments to ensure efficient front desk operations
- Perform same duties as workers supervised, including registering arriving guests and assigning rooms
- Prepare and submit reports to management on front desk performance and guest feedback
- Resolve work problems, provide technical advice, and recommend measures to improve productivity and product quality
- Assist clients/guests with special needs and provide information on hotel facilities and services
- Maintain operation of computer systems, equipment, and machinery to ensure business continuity and customer service delivery
- Requisition materials and supplies as needed
- Process group arrivals and departures, and process guests' departures, calculate charges, and receive payments
- Balance cash and complete balance sheets, cash reports, and related forms
- Answer telephone and relay telephone calls and messages
- Clerical duties, including faxing, filing, and photocopying
- Provide general information about points of interest in the area and follow emergency and safety procedures
- Contact customers to deliver requested wake-up calls and provide customer service
- Maintain an inventory of vacancies, reservations, and room assignments
- Resolve complaints and claims, and investigate complaints and claims
Requirements:
- 1 year to less than 2 years of experience in a similar role
- Secondary (high) school graduation certificate or equivalent experience
- Excellent oral communication and interpersonal skills
- Ability to work in a fast-paced environment and maintain attention to detail
- Dependability, flexibility, and reliability
Benefits:
- Night shift premium
- Wellness program
- Dental plan
- Disability benefits
- Health care plan
- Paramedical services coverage
- Vision care benefits
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