Hotel Front Desk Team Member

3 weeks ago

Calgary, Alberta, Canada Alt Hotel Calgary East Village Full time

We are seeking a detail-oriented and organized individual to join our front desk team at Alt Hotel Calgary East Village.

  • Work Environment: Our Hotel is a fast-paced environment with a focus on excellent customer service.
  • Work Schedule: 30 to 40 hours per week.
  • Education: Secondary (high) school graduation certificate.
  • Experience: 1 year to less than 2 years or equivalent experience.

Key Responsibilities:

  • Co-ordinate activities with other work units or departments.
  • Perform same duties as workers supervised.
  • Prepare and submit reports.
  • Resolve work problems, provide technical advice and recommend measures to improve productivity and product quality.
  • Assist clients/guests with special needs.
  • Co-ordinate, assign and review work.
  • Maintain operation of computer systems, equipment, machinery and arrange repair work to ensure business continuity and customer service delivery.
  • Requisition materials and supplies.
  • Take, cancel and change room reservations.
  • Register arriving guests and assign rooms.
  • Provide information on hotel facilities and services.
  • Process group arrivals and departures.
  • Process guests' departures, calculate charges and receive payments.
  • Balance cash and complete balance sheets, cash reports and related forms.
  • Answer telephone and relay telephone calls and messages.
  • Clerical duties (i.e. faxing, filing, photocopying).
  • Provide general information about points of interest in the area.
  • Follow emergency and safety procedures.
  • Contact customers to deliver requested wakeup calls.
  • Provide customer service.
  • Maintain an inventory of vacancies, reservations and room assignments.
  • Resolve complaints and claims.

Requirements:

  • Client Focus: Excellent oral communication skills and ability to work in a team environment.
  • Dependability: Ability to work independently with minimal supervision.
  • Efficient Interpersonal Skills: Ability to adapt to changing priorities and work under pressure.
  • Excellent Oral Communication: Ability to communicate effectively with clients, colleagues and management.
  • Flexibility: Ability to work a variety of shifts, including evenings and weekends.
  • Judgement: Ability to make sound judgements and decisions in a fast-paced environment.
  • Organized: Ability to prioritize tasks and manage time effectively.
  • Team Player: Ability to work effectively in a team environment.
  • Reliability: Ability to maintain confidentiality and handle sensitive information.
  • Resourcefulness: Ability to think critically and solve problems creatively.

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