Client Services Engagement Manager

2 days ago

Scarborough Village, Ontario, Canada TuxMat Inc. Full time
About TuxMat Inc.

TuxMat Inc. is a leading brand in the premium car accessories market, specializing in custom-fit car mats that provide extreme coverage and enhance interior aesthetics.

About the Role

The Customer Relations Manager will be responsible for developing and cultivating relationships with TuxMat clients, reporting to the Corporate Relations Director.

Key Responsibilities
  • Cultivate and maintain strong long-term relationships with key clients and their stakeholders.
  • Understand clients' unique business operations, needs, challenges, and objectives.
  • Resolve customer complaints by investigating problems, developing solutions, preparing reports, and making recommendations to management.
  • Create and implement strategies to enhance business with new clients, develop account maps, and identify new market opportunities.
  • Identify opportunities to upsell and cross-sell additional services to key accounts, contributing to revenue growth.
  • Communicate effectively with customers (external and internal) regarding potential challenges and successes.
  • Collaborate with internal departments to streamline processes and optimize Customer Service and efficiency.
  • Provide documented activity reports of key account management efforts on a daily, weekly, and quarterly basis.
Requirements
  • DCS/DEC (preferred)
  • 5 years of Sales or Account Management Experience
  • Must be able to travel within Ontario, not limited to the GTA, daily
  • Experience in the Automotive Industry as an asset
  • Account management, CRM management skills
  • Valid Canadian Driver's License
  • Some weekends work may be required upon request

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