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Executive Director of Client Services

2 months ago

Scarborough Village, Ontario, Canada the Ladders Full time
About the Role

We are seeking an experienced Executive Director of Client Services to lead our client-facing teams and drive business growth. As a key member of our leadership team, you will be responsible for developing and executing strategies to enhance client satisfaction, retention, and revenue growth.

Key Responsibilities
  • Lead a team of client-facing professionals to deliver exceptional service and support to our clients
  • Develop and implement client engagement strategies to drive business growth and retention
  • Collaborate with cross-functional teams to identify and capitalize on new business opportunities
  • Monitor and analyze client feedback to inform service improvements and strategic decisions
  • Stay up-to-date with industry trends and best practices to ensure our services remain competitive and innovative
Requirements
  • Proven track record of success in a client-facing leadership role, preferably in the sales performance management space
  • Strong business acumen and ability to develop and execute strategic plans
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and internal stakeholders
  • Ability to analyze complex data and provide actionable insights to inform business decisions
  • Strong leadership and team management skills, with the ability to motivate and develop high-performing teams